ELEANOR CONRADIE
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Make what you do work harder
RESEARCH & ANALYSIS
Gathering insights into customer behaviours and barriers, and monitoring campaign performance to make data-driven decisions
CUSTOMER JOURNEY MAPPING
Visualising the customer journey across different touchpoints to identify areas for improvement and ensure a cohesive experience
STRATEGY DEVELOPMENT
Crafting customer-centric approaches that maximise engagement and retention across all touchpoints, and align to brand goals
WORKSHOP FACILITATION
Planning, leading and managing workshops to enhance collaboration and solve challenges
PROBLEM-SOLVING
Identifying pain points that are slowing progress, consuming team resources or creating uncertainty ​​
Luxury
Retail
Travel
Pharmaceuticals
F&B
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